Waxler Hospitality Group is a BBB Accredited Management Consultant in Worcester, MA



Job Description

•    Front Office

•    Housekeeping

•    Maintenance

•    Accounting

•    Sales & Catering

•    Revenue Management
•    Manager


Organization of Hotel – Front and Back:

•    Prevent Defects
•    Reduce Cycle Time
•    Improve Customer Satisfaction/Retention
•    Improve Employee Satisfaction/Retention
•    Ambiance

•    Mystery Shop
•    Improve Market Penetration
•    Improve Market Development
•    Improve Profit


Short History of Hotel Service

•    The origin of the hotel

Hotel Service Staff and Their Work

•    Organization of the hotel service

Preliminary Arrangements for Welcoming Guests
•    Make Your Guest Feel Welcome

Service in the Hotel

•    Customer Service Techniques

Concepts of Guest Satisfaction

•    How to increase and maintain.
•    How to create a "seamless" hotel.

Goals of Hotel 

•    Increase occupancy
•    Increase market penetration
•    Increase average rate

Customer Service Training


Teach AAA Four Diamond Customer Service for Numerous Industries.


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